Ensure your entire team is confident talking about the service, its benefits and most importantly, its cost to the customer. Confidence exuded by your team will build trust in the eyes of the customer.
Utilise every facial opportunity to talk about the results of technology-enhanced services. For example, if a client is in for traditional skin care facial and has visible acne scarring, use that as an opportunity to upgrade their treatment to skin needling. Or, if a client is suffering from breakouts or dehydration, use this as an opportunity to talk about how technology can improve their skin health.
Introducing clients to technology-based services isn’t about a hard sell but educating them on the possibilities to advance their skin results!
After their treatment, ask for treatment confirmation such as “shall I book you in for another treatment in 4 weeks’ time? ” or “shall we discuss booking in a treatment plan to achieve your skin goals?”
Your clients come to you because they trust you! Utilise your skin consultations to recommend your new service to suitable candidates.
The efficacy of technology is always going to help people reach their skin goals faster so make sure you’re talking about their goals and how your services can get them there faster.
Every client walking through the door (even those in for an eyebrow wax) should be offered a complimentary skin consultation. Spending 15 minutes discussing a client’s skin goals can result in significant treatment bookings and retail sales! Make your consultation sessions results-orientated and provide every client with a comprehensive game plan to achieve their skin goals.