The Global Beauty Group difference means that we do so much more than sell aesthetic and medical grade technology.
We are with our customers every step of the way when it comes to helping their business grow and prosper with advanced aesthetic technology. From innovative blended learning training options to rapid response technical support, our customers can expect to receive an outstanding level of ongoing service that is unmatched anywhere else in the industry
Dedicated Account Manager
Clients enjoy an ongoing relationship with their dedicated Account Manager from their first enquiry.
- Account Managers that take the time to understand a business’s demographics, opportunities and long-term goals to help find the right technology fit
- Organise and book device demos with qualified dermal educators, organise Q&A calls with existing device owners and take potential clients through the technology step by step to ensure they feel confident in the investment
- A point-of-contact who is able to provide support whenever required
- Monthly check in calls to ensure clients are supported with their technology
- Advice on new Clinical, Marketing and Technical resources available
- Always accessible info on our latest updates in technology and skincare
- Suggestions on treatment trends that help clients make the most of their device
The Global Beauty Group Education HUB
A blended learning aesthetic education pathway like no other, the award-winning (ABIA 2022 Educator of The Year and 2022 LearnX Awards Best Learning Model) The Global Beauty Group Education HUB leads the way.
- Included free with the purchase of any The Global Beauty Group technology
- A focus on both how to perform treatments successfully and safely, and also the history, mechanisms of action and theory behind the technology
- Fun, engaging and interactive learning modules
- Online e-textbooks, quizzes and podcasts
- Gamification elements and ‘HUB Perks’ that users can put towards purchasing items on The Global Beauty Group Online Store
- Microlearning Science Centre tutorials on the theory behind the technology
- Allows device owners to take control of when and where they conduct training with online learning
- 24/7 access to skills, knowledge and resources when it is needed
The Global Beauty Group Practical Workshop Lesson Plans
ABIA 2022 Educator of The Year winning programs from qualified Dermal Educators.
- Included free with the purchase of any The Global Beauty Group technology
- Before students are able to register for their practical workshops, they are required to have passed their online exam for the theory component of their training
- Practical Workshop training is enhanced by the knowledge students receive by having already been certified in relevant Education HUB modules in their own time
- Dermal Educators are able focus on hands-on application techniques, skin condition analysis, handpiece placement, reactions and other essential knowledge for performing safe and effective treatments during face-to-face training
- Available in The Global Beauty Group Training Centres across most Australian capital cities, or on client premises depending on client needs
Clinical, Marketing and Technical Resources
The Global Beauty Group Education HUB includes access to all our available resources on one, easy to navigate platform:
- Marketing resources such as before and afters, pre-made social media posts, brochures, posters, suggested treatment pricing, packages and promotions, marketing images, website content and much more
- Clinical resources such as consultation forms, treatment settings, after care guides, training videos and treatment protocols
- Technical resources such as cleaning and maintenance guides, user manuals, device setup guides and troubleshooting guides
Ongoing Clinical Support
A team of qualified Dermal Educators are available to support our clients and their business.
- 7-day access to emergency support via phone and email
- 30 minute response times from 9am-6pm weekdays and 10am-4pm weekends
- Ready-to-go treatment protocols, consultation and consent forms, skin physiology guides, support videos and more
- Guidance and support from empathetic clinicians for when unexpected questions or challenges come up during or post treatment
- Weekly ‘Ask The Expert’ Webinars to access a qualified Dermal Educator
Ongoing Technical Support
A team of qualified Engineers are available to support our clients and their business.
- 7-day access to emergency support via phone and email
- 30 minute response times from 9am-6pm weekdays and 10am-4pm weekends
- Step-by-step resources including quick setup videos and device maintenance guides
- Local engineers who are on hand to assist nationwide
- Same day dispatch on loan devices when repairs are required
Ongoing Marketing Support
Resources designed to cover every aspect of treatment technology marketing and promotion, as well as helping our clients increase their overall brand awareness.
- Professionally designed treatment posters and brochures
- Dozens of premade social media post images and suggested text for each technology
- Stock image libraries to add visual flair to website content and promotional materials
- Prewritten email campaigns and website content for communicating clear and effective messages
- Marketing Success, Social Media Success and VIP Event Success Guides to run clients through their new technology launch step-by-step
- Printable treatment menus, pricing guides and customer talking point guides
- Before & After treatment images in clear, detailed templates for demonstrating results
- Promotional videos for display in-house and online
- Access to our ‘Business Of’ Education HUB training modules to provide additional guidance on how to best utilise the available marketing resources
Australian Based Industry Professionals
From finance to supply chain and logistic professionals, our qualified experts provide next-level support that enhances day-to-day operations for our beauty business clients.
- Australian Beauty Industry Awards (ABIA) State Wholesaler Winners 2019, 2020, 2021, 2022
- Australian Beauty Industry Awards (ABIA) National Wholesaler Winners 2018, 2019, 2020
- MyFaceMyBody 2019 and 2020 Best Customer Service Winners
- MyFaceMyBody 2018, 2019 and 2020 Best Sales Rep Winners
- Highly accountable inventory management avoids stock storages, allowing clients to receive orders of devices, consumables, marketing resources or treatment essentials quickly with same day dispatch
- In the instance a repair is required, same day dispatch on loan devices ensures clients are not left unable to perform treatments
- Melbourne based spare parts availability means minimal downtime in the instance of device repair
- The Global Beauty Group finance team ensures business runs smoothly, and supports our clients with personalised and flexible payment options