The easiest way to ensure your team is hitting their re-booking targets is training and incentives.
Allocate an early morning a week to training where your team can role play vital skills such as re-booking and upselling with each other. Identify your top performers to lead the session and encourage your team to share what works well for them.
Nothing quite motivates us to do anything like a bonus or incentive. Consider having monthly prizes or bonuses for the team member that delivers the highest re-booking rate.
It’s important to time your re-booking requests. The best time is when they’re still in your treatment room and not when they’re at the reception.
Why? Because once they’re out of their “treatment zen”, they’re distracted by their phone, messages, finding their keys and the plans for the rest of the day.
Confirm their next appointment post-treatment and walk them to reception to finalise their appointment.